Returns & Exchanges
Returns & Exchanges
We hope you love your Bloomie order. If you are not completely happy with your purchase, you may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return, items must be:
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Unworn
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Unused
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Unwashed
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In their original condition
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Returned with all tags attached
We cannot accept returns for items that have been worn, washed, damaged, marked, or returned without tags.
How to Request a Return
Please email us at hello@wearbloomie.co.uk within 14 days of receiving your order.
Please include:
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Your full name
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Order number
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Item you would like to return
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Reason for return
Once your return request has been approved, we will send you return instructions.
Return Postage
Customers are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked delivery service, as Bloomie cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.
Approved refunds will be processed back to your original payment method. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping costs are non-refundable unless the item is faulty or incorrect.
Exchanges
As Bloomie pieces are available in very limited quantities, we may not always be able to offer an exchange.
If you need a different size or colour, please email us at hello@wearbloomie.co.uk and we will let you know if another option is available.
If an exchange is not available, you may return the item in line with our returns policy.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us at hello@wearbloomie.co.uk as soon as possible with your order number and photos of the issue.
This policy does not affect your statutory rights.